Frequently Asked Questions (FAQ)
1. What types of cloth shoes do you produce?
We specialize in handmade cloth shoes with layered soles, semi-handmade styles, and comfortable traditional footwear perfect for daily wear, martial arts, and casual occasions. To learn more about our story, please visit our About Us – LUNO Shoes page.
2. Can I place a custom order?
Yes! We offer OEM and ODM services, including custom designs, logo printing, and special color requests. Please visit our OEM/ODM Customization page and let us know your requirements.
3.WHAT IS THE MINIMUM ORDER QUANTITY?
Standard MOQ is 50 pairs per style. However, we support new partners testing the market with flexible small-batch options starting from just 10 pairs on our selected standard styles. Please contact us to check which styles are eligible for small-batch testing. You can also visit our Small Batch Orders page for more details.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times depend on your location and chosen shipping method. Please visit our Request a Quote page to get your personalized pricing.
5. What is your return and exchange policy?
We accept returns and exchanges for defective products or incorrect shipments. Please refer to our Warranty & Claims Policy page for detailed instructions.
6. How long does it take to produce my order?
Production time depends on order quantity and specific shoe styles. Generally, small orders take 7-10 days, while large orders require 2-4 weeks. For a precise schedule or any inquiries, please contact us via the email or WhatsApp below.👇
7. Can I request a sample before placing a bulk order?
Yes, you can. We offer sample requests to ensure that our shoes meet your requirements. Please visit our Sample Request page.
8. How can I contact you?
If you are interested in our products, please feel free to contact us via the email or WhatsApp below. We look forward to cooperating with you! 🤝