Returns & Exchanges
Because we primarily focus on B2B wholesale, bulk manufacturing, and custom orders, our return and exchange policy is designed to protect both parties. Please review it before placing your order.
Why We Recommend Samples First
Before placing a bulk order, we strongly recommend ordering samples to check the sizing (37–47 scale), materials, and craftsmanship. Samples are non-returnable unless there are manufacturing defects, so please confirm fit and style in advance. This is the most effective way to avoid disputes after shipment.
Bulk Orders
Due to the custom and wholesale nature of our production, returns or exchanges for bulk shipments are only accepted if the items arrive damaged or significantly deviate from the agreed-upon specifications. This includes wrong size, wrong color, wrong quantity, or visible workmanship defects. Returns are not accepted for reasons such as change of mind, market demand changes, or minor color differences caused by lighting and display.
Claims Period
Any quality claims or discrepancy reports must be submitted via email or WhatsApp within 7 days of receiving the shipment. Claims submitted after this period cannot be processed. Please include photos or videos of the affected items, the packing list, and the carton condition, so we can assess the issue quickly.
Resolution
Once a claim is confirmed, we will offer a replacement in the next production run or a credit toward your next order. Refunds are issued only in cases confirmed by mutual agreement. Return shipping costs for non-defective items are the buyer’s responsibility.
Contact Us
For further assistance, please reach out to us through our Contact Us page, or contact us directly via email or WhatsApp below. We look forward to cooperating with you.
For further assistance, please reach out to us through our Contact Us page.
📧 Email: info@lunoshoes.com
📱 WhatsApp: +86 155 8958 8024